This privacy policy explains how we use any personal information we collect about you when
you contact us by email, attend any of our events, use our website, Facebook page or
Facebook group, or when participating in a survey.

We take your privacy seriously and are committed to protecting your personal information. We
aim to be clear and open about our data and security practices.

Where we ask you to provide us with any information by which you can be identified, you can be
assured that it will only be used in accordance with this privacy statement, and in line with the
General Data Protection Regulation (GDPR) 2018.

What information do we collect about you?

We collect information about you when:
● You fill in an online form to register for the Confident Conversations Closed Facebook
Group
● Contact us
● Complete surveys or provide feedback.

This information may include:
● Name, role and organisation
● Contact details including email address
● Demographic information

We collect material that you proactively post or contribute to our sites and any correspondence
you have with us.

We also collect information on your website usage through cookies, if your browser accepts
them. Some of our websites feature tracking software – this means that if you’re a logged-in
user, have filled an online form or have previously clicked a link in one of our emails, we may
link your website usage information (such as pages visited, IP address, browser and device
used) to other information we hold about you, such as your name and organisation.

When you contact us by email we may also record this information to help us process your
request efficiently.

How do we use your information?

We use information collected from your website visits to personalise your future visits and to
improve the experience we provide to our online users. For example, information like the browser and device you are using helps us to maintain usable and accessible websites for all our audiences.

We also use your information to help us develop products and services that you need, and
where we have a lawful basis and permission to contact you, we may use it to help us send you
relevant and timely information about the help and support that we offer.

Where do we store your information?

We store personal data on an encrypted external hard drive.

We use some third parties to deliver our services.
● Online forms (e.g. Confident Conversations Closed Facebook Group registration form):
data also held by Facebook under their Data Policy.
● Surveys: data also held by Smart Survey under their Privacy Policy.

Security and encryption

We take great care to ensure that our websites operate at the highest security levels and that
our suppliers are committed to best practice in digital security. All personal information and
financial data is encrypted in transmission. However, the security of data transmission via the
internet can never be 100% guaranteed, and data transmission is at your own risk.

Cookies

What are cookies and how do we use them?

The use of cookies is common practice on modern websites. A cookie is a small text file which
is placed on your computer’s hard drive by a website. When you visit one of our websites, your
browser checks to see if it has any cookies for it and sends the information contained in those
cookies back to the site in order to tailor and improve your experience.

Our cookies record things like whether you are currently logged into your website account, to
ensure you’re given the right access on each page. They make sure the display settings you’ve
selected before (for example, preferred language) – or the settings associated with your account
permissions – are activated correctly.

We may also use third-party cookies to track how our websites are used, as well as to carry out
our advertising and marketing activities.

Third-party cookies

When you visit our websites, we allow Google analytics to set cookies on your device to help us
better understand who our users are and how they use our websites. This information enables
us to:
● Measure our sites’ effectiveness
● Improve our content and user experience
● Make our websites more useful and relevant to your interests
● Promote our services and resources more usefully online
● Make adverts you see online more relevant to you
● Limit the number of times you see our promotional advertising.

Google Analytics collects anonymous usage and visitor behaviour information – this includes:
● IP address
● Operating system
● Browser type
● Pages visited
● Links you click on
● Services you purchase.

Google Advertising cookies help us understand the demographics and interests of our users so
we can better meet their needs. If you are a user who has signed up to receive marketing
emails from us, you might receive emails containing content that is tailored to your interests,
based on your browsing habits collected by ClickDimensions.

To find out more about how the third parties referred to above use cookies and how to opt out of
them, please review their privacy policies. You can also follow the links below:
● Google partner sites
● Google Analytics opt-outs

Can I refuse cookies?
Yes, you can use your browser settings to disable cookies. Different browsers offer different
levels of control – for example you may be able to accept certain cookies and reject others,
such as third party cookies.

If you refuse cookies please be aware our websites may not work smoothly for you and there
will be certain parts that won’t function correctly.

You can delete the cookies stored on your computer at any time.

More information

For further information about cookies, including how to manage your cookie settings, you can
visit www.aboutcookies.org or www.allaboutcookies.org.

How long do we keep your information?

We do not keep your information for longer than necessary. We keep financial information for
seven years due to legal requirements, and we delete all other personal information if we have
had no contact with you for three years.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like
a copy of some or all of your personal information, you can:
● Email: confidentconversations.charity@gmail.com
● Write to: Confident Conversations, Gemma House, 39 Lilestone Street, London, NW8
8SS

We will not charge you for this service unless the request is ‘manifestly unfounded or excessive
or repetitive’.

Keeping your information up to date

We want to make sure that any personal information we hold about you is accurate and up to
date. Please contact us to correct or remove information you think is inaccurate.

Sharing your information with other organisations

Confident Conversations will not sell your information to any third party. We may share your
information with third parties where we have legal duty to do so or to provide you with a service
you have asked for. We ensure all third party suppliers are obligated to treat our customers’
personal data in compliance with the General Data Protection Regulation 2018.

Other websites

Our website and social media contain links to other websites not run by Confident
Conversations. This privacy policy only applies to the Confident Conversations website and our
social media, so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web
page. This privacy policy was last updated on 10 February 2021.

Your rights

Data protection regulations give you clear rights over how your data is used by us. You can find
out more detail about your rights by visiting the Information Commissioner’s Office website’s
section on individual rights.

You also have the right to report concerns or complain about our handling of your data to the
Information Commissioner’s Office. Details of how to do this can be found on its website.

Who we are and how to contact us

If you have any questions about our privacy policy or information we hold about you, you can:
● Email: confidentconversations.charity@gmail.com
● Write to: Confident Conversations, Gemma House, 39 Lilestone Street, London, NW8
8SS